FAQ
Products & Services
How are your products designed and manufactured?
All products are designed in-house—from the 3D models to the embedded firmware and electronics. I prototype, test, and assemble each unit by hand to ensure quality and accuracy.
Do you accept commission requests?
Yes, I occasionally accept commissions for custom-designed props or electronics. These are evaluated on a case-by-case basis, especially if the concept has potential for broader production. Use the contact form and select "Custom Order Request" to get in touch.
Can I suggest a feature or a new product?
Absolutely. I welcome suggestions for improvements or future projects. If there's enough interest in a particular idea, it may make its way into production.
How do I get help with a product I purchased?
Support resources—including setup instructions, troubleshooting tips, and firmware updates—can be found on each product’s page. If you still need help, reach out via the contact form and choose the relevant product support category.
Shipping & Returns
What is the expected turnaround time for orders?
Physical items are made-to-order and ship within 6-8 weeks.
Do you offer expedited processing or shipping?
I do not currently offer guaranteed expedited processing, but if you have a tight deadline, feel free to reach out before ordering and I’ll do my best to accommodate.
Do you ship internationally?
At the moment, I only sell internationally through my Etsy store (https://gromlonprops.etsy.com) but I am working on getting international order processing set up here! If you need an order shipped outside the US, please order on the Etsy store or check back here regularly.
What is your return policy?
Due to the custom nature of my products, returns are generally not accepted unless the item arrives damaged or defective. If you run into an issue, reach out and I’ll work with you to make it right.